Frequently Asked Questions

After your writer has completed the order, he/ she will upload it into the system. Correspondingly, when you log into the system from your personal account, you will be able to download it from the “My orders” section.

Our company administration does not work with financial operations directly, so if there are some serious issues, we would recommend you to contact the financial department. However, if it has nothing to do with the banking operations, you can just try changing the browser or trying to use some other credit or debit card.

According to the company’s policy, you can download papers once your deadline expires. The deadline you have chosen impacts the total order price, so keep in mind that you cannot get a paper earlier for no reason. If you need to download it a few days before the deadline, for example, you will have to pay the compensation.

All papers are uploaded to the company’s system. To download the paper, you have to log into your personal account. Clients only get notifications to their inbox.

If a client pays for the supreme package of writing, it means that there is a guarantee that one of top 30 writers will be assigned to work on such order. However, if this option is not good for you, you can definitely choose another preferred writer (e.g. the one who has already done some of your assignments and you remained satisfied) for additional payment. The Writing Department will do their best to allocate that expert as soon as possible. Note that you will be provided with a report on plagiarism.

We cannot make you do it, actually, but please be certain that it would be impossible to get in touch with you if there are some urgent matters or if we need to get clarifications from you.

Our company ensures 100% security. All information is stored in privacy and we try to guarantee this privacy both for customers and writers. As such, we never disclose any personal details and we never share any data to the third parties.

No, there are no limitations concerning the number of revision requests, we have only set the limit for time.

We guarantee thorough plagiarism check before delivery of every paper. If needed, we can provide a plagiarism report as a proof of the content authenticity.

We have a team of writers who have the necessary skills and expertise to cope with any types of academic assignment.Your paper will be assigned to an expert in your subject area.

If you want to get a 100% guarantee of in-depth editing, the best option is to apply for the VIP services. You will have to click “Get an order proofread by an editor” option and upon completion, your paper will be forwarded to the editorial department. Please consider that this option needs extra payment.

The fastest and the very first way to check it is to log into your account and pay attention to the order status. If the status is “New”, it means that it has just been accepted but no writer has been found yet. If it is “Processing,” it is an indication that a writer has been assigned and is working on it. When you purchase the VIP services, you will be informed via SMS notifications on the order progress.

Since deadline is one of the factors that impacts the total sum that you have to pay for the order, you are not allowed to make any updates on your own. Therefore, inform the customer support team on this case and they will help you provide the necessary updates. If you need your paper more urgently, you will have to pay a compensation.

You need to find that order (that you liked so much) and pay attention to the writer’s ID. Copy it and insert it into the current order field where it says “Preferred writer.” Remember that when you choose the “Preferred Writer” option, you will have to pay additional 15% to the total sum.

As soon as a client registers an order on the website, we start looking for the writer who best matches the paper requirements and who agrees to work on the paper. We operate 24/7, so you can place an order with us at any time of the day or night. When you cooperate with our company, you are guaranteed plagiarism check and authentic content of each paper.

Sure, since we have writers with PhD diplomas on our team. They can deal with complicated papers, such as dissertations, term papers, thesis papers, and other projects. You can even provide us with instructions and ensure that we have specialists who will cope with your order.

If you are in the process of paying for the order, but you get a payment error or an authorization payment, try proceeding with the payment from another gadget or browser. If possible, you can even try using the other banking card.

If the order form has turned grey in color or if it just keeps loading without any progress, you should definitely check on whether you have not exceeded the allowed minimum size of the attached files. If the files are too large, you have to forward them via live chat to the customer support representatives.

There may be some mistake, so you need to check whether you have a payment receipt from the bank to your inbox. If you have the receipt, please forward it to our customer support team as a proof. If there is no receipt, try checking banking information in your banking account. If the money has been withdrawn, please forward us a screenshot. Sometimes it happens that the money has not been withdrawn successfully, so you will need to pay once again – maybe from some other card or using some other browser.

Definitely, you can provide us with instructions and check whether we have specialists able to handle your paper.

It is not necessary, but it is strongly recommended. When we do not have your number but we need to contact you urgently, we will not be able to do that. Providing your contact number is in your best interests.

On average, money refund process takes up from three to five business days. It also depends on your bank and card.

According to the company’s policy, it is possible to contact the writer via the messaging system on the website. Log into your account and message your writer concerning the pending issues. If the writer does not respond within the shortest time, you can contact the customer support team and ask them to forward your message to the writer.

When your assigned writer finishes your paper, they upload it into the system. As such, when you log into your personal account in the company’s system, you are able to download the paper from there. It should be visible in the “My Files” section. If you cannot see it there, but your deadline has already expired, it is best to contact customer support representatives.

According to the company’s policies, all materials should be provided by customers. Our writers never buy books that are needed for the completion of custom orders. As such, if the orders are not available in free access online, it is the client who has to provide them.

Try to refresh the page is nothing helps. If you have attached a lot of files and they have exceeded the allowed minimum, you may have such glitches. In such cases, you should contact the live chat support and send files via email. The customer support agents will correspondingly send the materials to your assigned writer.

You have to enter your personal cabinet and find the current order. You will see a button “Additional Order,” so click it and indicate the number of pages needed. After you pay for it, your writer will get a notification that some additional pages are needed.

You cannot edit the order placement form on your own after you have submitted it. Such restrictions have been imposed since the order placement form contains fields that impact the total order price. Should you want to make some changes, contact the company administration and they will help you with it. When you want the paper to be delivered earlier, you will have to pay a compensation.

If it is hard for you to decide what order you have to choose, you can consult our customer support agents and they will help you with it. Forward us your paper instructions via email and we will tell you what order type to choose when ordering a paper from us.

Yes, always, since we strictly adhere to the anti-plagiarism policy. Upon completion, each paper is thoroughly scanned via anti-plagiarism software, i.e. PlagiarismSearch. Note that such checking tool as Turnitin is not used by our agency since it automatically remembers texts meaning they cannot be scanned twice. Our company is famous for its custom-oriented approach, where each paper is written from scratch according to individual recommendations and instructions.

Our company guarantees100% privacy and security. None of your personal or contact data is disclosed to the third parties. As such, nobody will ever get to know that you have been cooperating with us. Besides, papers are never shared with others.

Our company guarantees on-time delivery of orders, and it does not matter what topic, paper complexity or urgency they have. So, do not worry – your paper will be delivered strictly on time.

All prices are stable. However, in cases when you have some special request, you can contact our live chat support and ask them about that. We also offer great opportunities to clients in form of discounts, coupons, and special offers.

You can communicate with your assigned writer via direct messaging system on the company’s website. It is a perfect means of communication if you have some remarks, comments, updates or questions. In case you need some urgent clarifications or answer, you can call our customer support team and they will help you get a reply from the writer.

One of the widespread reasons is the exceeding size of the attached files. If you have a lot of files or if the files are large, be so kind to send them via email to the customer support team.

Send us your requirements via email or live chat and we will see whether we can find a writer to work on your test. Please always clarify availability of writers for the time of the test.

If you decide to get bonuses instead of money, you have to inform the customer support representatives and the financial department about your decision. The bonuses will be sent to your profile and you will further be able to use them to pay fully or partially for other orders.

When you are filling in the order registration form, you have to indicate the deadline. The due date you have indicated is the time you will get your paper. To download the paper, you will have to log into the system, i.e. your account, and find it in the “Completed orders.” When the paper is uploaded by your writer, you will get a notification via email.

If you are confused by some names of the order types, you can contact the customer support agents and ask them what each order type denotes. It may help you specify the correct type of your paper. In some cases, if you are not given sufficient instructions by your professor, it is hard to infer on your own what order type you need. In this case, our customer support agents can look through your instructions and help you.

When you place orders at our site, we never guarantee some specific marks. We cannot be sure how your professor will grade your paper. Besides, the evaluation process is subjective. What we guarantee you is excellent quality of writing as we follow all requirements and make sure that the paper is impeccable in terms of content, grammar, punctuation, and sentence structure.

If you need the order earlier, you should place a compensation order and update the deadline. In other cases, orders are uploaded only according to the deadline set in your order registration form. You can provide the necessary updates with the help of our live chat support.

We guarantee that any paper you order from us will be completed by an expert in your field. All writers on our team are great professionals who hold Master’s or PhD academic degrees.

Yes, sure. Send an email to our customer support team or contact us via live chat option. Provide your instructions and we will check for sure whether we have experts specializing in that specific field of research.

Our company has fixed prices for the orders we provide. However, the price varies from one order to another and depends on such factors as the order type, complexity level, paper length, formatting style, deadline, and others. If you want to get the price calculated before placing the order, you can turn to our customer support service for help – they will calculate it for you.

Notifications about the paper completions are sent to clients via email. The files in their turn can be downloaded from the personal profile.

Yes, of course. Our writers provide not only orders from zero but they can also help you with paper chapters or with closing parts. Before you place the order, you may first contact the customer support team and discuss all details.

Our company operates 24/7, so you are welcome to place the order at any time of the day or night.

We have seasoned writers who can easily work even under stressful conditions, so uploading an urgent paper on time is not a problem for them. You can clarify with the customer support agents whether there is a writer willing to take your urgent order. If yes, then we will gladly complete it for you.

If you liked the writer working on some of your previous orders, find his/ her writer’s ID and indicate it in the “Preferred Writer” field. You will have to provide an additional payment though for this option.

Yes, if you need to make some adjustments or if some corrections are needed, you can definitely send a revision request. According to our company’s policy, clients have two days after the deadline expiration when they can send revision request for free. You should not change original instructions when sending your revision request. If you provide new requirements, you need to pay additionally.

No, we cannot guarantee some specific grades since the evaluation process differs from one professor to another. However, we guarantee originality and high quality of writing. Each order is checked via anti-plagiarism software.

When you purchase the VIP services option “The Plagiarism check”, you will be able to get your papers checked for plagiarism by the reliable checker ThePlagiarism.com. You will have a possibility of checking any text not only the ordered one for free during one year.

If you mean literally talk, then no, but it is possible to get in contact with them via direct messaging system on the website. If you have some urgent case, but your writer does not respond to you, it is possible to contact the live chat support and they will help you get through to the writer.

If the free period has already come to an end, you can place a compensation order for the late revision request. To do so, you have to create a new order and choose “Revision” order type.

As a rule, we try to assign writers on the same day of your order placement. However, sometimes, some writers who best match your order criteria are not available or the order might be too complicated for the available writers, so in such cases it may take more than a day.

Sure, you just need to go to the “Profile” tab and provide the necessary updates. Remember to save all changes afterwards.

Each client is granted a chance to send a free revision request within 48 hours after the paper delivery. If the order is long (20 pages and more), then the customer has the whole of 30 days to send a revision request for free. In any case, clear revision remarks and comments should be sent to the writer. You also need to specify the deadline for revision. Besides, make sure that you do not change original paper requirements. Should you have any difficulties, contact our live chat support.

Yes, sure, but this option is not provided for free. You will have to pay extra for the draft. As a rule, the draft,which is one page in length,is provided after half of the order deadline has passed.

You can monitor it in your profile in “My Orders” section. You just have to check on the order status – if you see writer’s ID there, it means that a writer has been assigned to work on your paper.