Frequently Asked Questions

I have difficulties submitting the order registration form. The page has frozen.

Make sure the attached files do not exceed the required size. There are restrictions on the website, so if you have many different materials, you would better forward them to the customer support center and they will forward the files to your assigned writer.

I have indicated wrong paper type/academic level/deadline. Can I edit the order registration form?

After you have submitted the form, you cannot make any other adjustments on your own. So, contact the live chat support and ask them to make the necessary changes on your behalf. If the complexity level is higher and if the deadline is shorter, keep in mind that you will have to pay the compensation.

Can I ask the assigned writer to add more pages to my paper?

If you have some updates concerning the paper length, keep in mind that you can place an additional order to your current one. In this case, you will have to pay for the additional pages, and then your writer will complete them for you.

How can I be sure that someone is working on my paper?

You can monitor it in your profile in "My Orders" section. You just have to check on the order status – if you see writer’s ID there, it means that a writer has been assigned to work on your paper.

Can I get a draft before the final version of my paper?

Yes, sure, but this option is not provided for free. You will have to pay extra for the draft. As a rule, the draft,which is one page in length,is provided after half of the order deadline has passed.

Can I have my order revised?

Each client is granted a chance to send a free revision request within 48 hours after the paper delivery. If the order is long (20 pages and more), then the customer has the whole of 30 days to send a revision request for free. In any case, clear revision remarks and comments should be sent to the writer. You also need to specify the deadline for revision. Besides, make sure that you do not change original paper requirements. Should you have any difficulties, contact our live chat support.

Can I change my email address/phone number/password in my account?

Sure, you just need to go to the "Profile" tab and provide the necessary updates. Remember to save all changes afterwards.

How long should I wait till a writer is assigned to work on my paper?

As a rule, we try to assign writers on the same day of your order placement. However, sometimes, some writers who best match your order criteria are not available or the order might be too complicated for the available writers, so in such cases it may take more than a day.

I want to have my paper revised, but the free revision period has already expired. What should I do?

If the free period has already come to an end, you can place a compensation order for the late revision request. To do so, you have to create a new order and choose "Revision" order type.

Will I be able to talk to my writer?

If you mean literally talk, then no, but it is possible to get in contact with them via direct messaging system on the website. If you have some urgent case, but your writer does not respond to you, it is possible to contact the live chat support and they will help you get through to the writer.

Where can I find my order?

It is possible to download the paper from your personal profile in the “My orders” section. To do so, you will have to log in first. When the order is competed, you receive notifications via email.

Can you help me with my online test or exam?

Yes, sure. We have a team of writers who are capable of taking online tests. You need to choose the "Online test" type of assignment in the order form.Before you place your order, you need to prepare all materials that your writer may need to cope with the order successfully. Whether these are some books, lectures, journals, articles or other documents, be sure to forward them to the live chat support as soon as you have filled in the order registration form. Provide your assigned writer with the credentials to the website where the test is to be taken, and indicate the time zone and exact time when your test is going to take place.

Can I order a coding assignment from you?

No, unfortunately, we do not provide assistance with tasks related to coding or programming. We do not have the experts specializing in this sphere.

How do I get notifications from you?

When it comes to different actions in your personal account, keep in mind that you will get notifications via email. Clients can also choose the necessary settings and sign up for SMS notifications.

Can I check somewhere if my order has been assigned to the writer?

You can always check these details in your personal account. You need to look for the order status. "Payment Verification" status means that your payment is still needed. You have either not paid for it yet or the payment has not been successfully processed so far. If you see the status "Processing," it means that a writer has been assigned to work on your paper and that the paper is being written. Status "Completed" or "Sent" means that the paper has been uploaded into the system and that you can download it already.

When will I get my paper?

Since you are required to indicate the deadline when you need your paper, please expect your order closer to the due date. The countdown starts as soon as you pay for the order and confirm the payment.

I have difficulties placing an order. What can I do about that?

If the website does not let you move next with the order placement steps, go back to the order registration form and check whether all required fields are filled in. Besides, pay attention to the size of the attached files. If they exceed the allowed minimum, you need to delete them and send them via email to the customer support team.

Where will my writer upload the paper?

After your writer has completed the order, he/ she will upload it into the system. Correspondingly, when you log into the system from your personal account, you will be able to download it from the "My orders" section.

I face challenges with the payment process. How do I proceed with my payment?

Our company administration does not work with financial operations directly, so if there are some serious issues, we would recommend you to contact the financial department. However, if it has nothing to do with the banking operations, you can just try changing the browser or trying to use some other credit or debit card.

Are there cases that writers complete orders earlier? In such cases, can I get my paper before the deadline?

According to the company’s policy, you can download papers once your deadline expires. The deadline you have chosen impacts the total order price, so keep in mind that you cannot get a paper earlier for no reason. If you need to download it a few days before the deadline, for example, you will have to pay the compensation.

Can you send me my paper via email when it is completed?

All papers are uploaded to the company’s system. To download the paper, you have to log into your personal account. Clients only get notifications to their inbox.

Do I have to provide additional payment for the preferred writer even thought I have chosen supreme writing package?

If a client pays for the supreme package of writing, it means that there is a guarantee that one of top 30 writers will be assigned to work on such order. However, if this option is not good for you, you can definitely choose another preferred writer (e.g. the one who has already done some of your assignments and you remained satisfied) for additional payment. The Writing Department will do their best to allocate that expert as soon as possible. Note that you will be provided with a report on plagiarism.

I do not want to leave my contact number on the website. Is that OK?

We cannot make you do it, actually, but please be certain that it would be impossible to get in touch with you if there are some urgent matters or if we need to get clarifications from you.

Is your service confidential? I am afraid that my private information will leak out.

Our company ensures 100% security. All information is stored in privacy and we try to guarantee this privacy both for customers and writers. As such, we never disclose any personal details and we never share any data to the third parties.

Is that true that I can apply for only one revision request during the free revision period?

No, there are no limitations concerning the number of revision requests, we have only set the limit for time.

How can I be certain that my paper is original?

We guarantee thorough plagiarism check before delivery of every paper. If needed, we can provide a plagiarism report as a proof of the content authenticity.

Who will take my assignment?

We have a team of writers who have the necessary skills and expertise to cope with any types of academic assignment.Your paper will be assigned to an expert in your subject area.

How can I be sure that my paper has been proofread and edited?

If you want to get a 100% guarantee of in-depth editing, the best option is to apply for the VIP services. You will have to click "Get an order proofread by an editor" option and upon completion, your paper will be forwarded to the editorial department. Please consider that this option needs extra payment.

How can I be sure whether a writer is writing my assignment or not?

The fastest and the very first way to check it is to log into your account and pay attention to the order status. If the status is "New", it means that it has just been accepted but no writer has been found yet. If it is "Processing," it is an indication that a writer has been assigned and is working on it. When you purchase the VIP services, you will be informed via SMS notifications on the order progress.

I made a mistake in the order registration process and I have mentioned a wrong deadline. Can I change it?

Since deadline is one of the factors that impacts the total sum that you have to pay for the order, you are not allowed to make any updates on your own. Therefore, inform the customer support team on this case and they will help you provide the necessary updates. If you need your paper more urgently, you will have to pay a compensation.

I want to choose the same writer for my current order who has provided a paper for me before. How to do it?

You need to find that order (that you liked so much) and pay attention to the writer’s ID. Copy it and insert it into the current order field where it says "Preferred writer." Remember that when you choose the "Preferred Writer" option, you will have to pay additional 15% to the total sum.

What are your company’s responsibilities?

As soon as a client registers an order on the website, we start looking for the writer who best matches the paper requirements and who agrees to work on the paper. We operate 24/7, so you can place an order with us at any time of the day or night. When you cooperate with our company, you are guaranteed plagiarism check and authentic content of each paper.

Can I rely on your company for help if I have a complex assignment?

Sure, since we have writers with PhD diplomas on our team. They can deal with complicated papers, such as dissertations, term papers, thesis papers, and other projects. You can even provide us with instructions and ensure that we have specialists who will cope with your order.

Why can’t I proceed with the order payment successfully?

If you are in the process of paying for the order, but you get a payment error or an authorization payment, try proceeding with the payment from another gadget or browser. If possible, you can even try using the other banking card.

I clicked the "proceed" button on the website while registering the order, but nothing happens. What shall I do?

If the order form has turned grey in color or if it just keeps loading without any progress, you should definitely check on whether you have not exceeded the allowed minimum size of the attached files. If the files are too large, you have to forward them via live chat to the customer support representatives.

I paid for the order but it still waits for the payment.

There may be some mistake, so you need to check whether you have a payment receipt from the bank to your inbox. If you have the receipt, please forward it to our customer support team as a proof. If there is no receipt, try checking banking information in your banking account. If the money has been withdrawn, please forward us a screenshot. Sometimes it happens that the money has not been withdrawn successfully, so you will need to pay once again – maybe from some other card or using some other browser.

I want to check if my task is manageable by your writers. Can I inquire it before placing the order?

Definitely, you can provide us with instructions and check whether we have specialists able to handle your paper.

Is it obligatory to leave my contact number?

It is not necessary, but it is strongly recommended. When we do not have your number but we need to contact you urgently, we will not be able to do that. Providing your contact number is in your best interests.

I got a notification that my order will be refunded. How much time should I wait for it?

On average, money refund process takes up from three to five business days. It also depends on your bank and card.

What are the ways that a client can contact their writer?

According to the company’s policy, it is possible to contact the writer via the messaging system on the website. Log into your account and message your writer concerning the pending issues. If the writer does not respond within the shortest time, you can contact the customer support team and ask them to forward your message to the writer.

Where can I find my completed paper?

When your assigned writer finishes your paper, they upload it into the system. As such, when you log into your personal account in the company’s system, you are able to download the paper from there. It should be visible in the "My Files" section. If you cannot see it there, but your deadline has already expired, it is best to contact customer support representatives.

Can my assigned writer buy the book that is needed for the paper completion?

According to the company’s policies, all materials should be provided by customers. Our writers never buy books that are needed for the completion of custom orders. As such, if the orders are not available in free access online, it is the client who has to provide them.

I have tried to submit the order placement form a few times but it keeps loading.

Try to refresh the page is nothing helps. If you have attached a lot of files and they have exceeded the allowed minimum, you may have such glitches. In such cases, you should contact the live chat support and send files via email. The customer support agents will correspondingly send the materials to your assigned writer.

The professor/teacher asked me to prolong my essay and add one or more pages. Can I pay for additional pages and ask my writer to complete them?

You have to enter your personal cabinet and find the current order. You will see a button "Additional Order," so click it and indicate the number of pages needed. After you pay for it, your writer will get a notification that some additional pages are needed.

I indicated the wrong deadline. How to change the information?

You cannot edit the order placement form on your own after you have submitted it. Such restrictions have been imposed since the order placement form contains fields that impact the total order price. Should you want to make some changes, contact the company administration and they will help you with it. When you want the paper to be delivered earlier, you will have to pay a compensation.

What order type should I choose if I cannot find the needed one on the list?

If it is hard for you to decide what order you have to choose, you can consult our customer support agents and they will help you with it. Forward us your paper instructions via email and we will tell you what order type to choose when ordering a paper from us.

Do you deliver plagiarism-free papers?

Yes, always, since we strictly adhere to the anti-plagiarism policy. Upon completion, each paper is thoroughly scanned via anti-plagiarism software, i.e. PlagiarismSearch. Note that such checking tool as Turnitin is not used by our agency since it automatically remembers texts meaning they cannot be scanned twice. Our company is famous for its custom-oriented approach, where each paper is written from scratch according to individual recommendations and instructions.

Am I granted confidentiality when I use your service?

Our company guarantees100% privacy and security. None of your personal or contact data is disclosed to the third parties. As such, nobody will ever get to know that you have been cooperating with us. Besides, papers are never shared with others.

Will my assignment be delivered according to the set deadline?

Our company guarantees on-time delivery of orders, and it does not matter what topic, paper complexity or urgency they have. So, do not worry – your paper will be delivered strictly on time.

Do you have fixed prices or is there a possibility to negotiate them?

All prices are stable. However, in cases when you have some special request, you can contact our live chat support and ask them about that. We also offer great opportunities to clients in form of discounts, coupons, and special offers.

If I have questions to my assigned writer, can I talk with him/her?

You can communicate with your assigned writer via direct messaging system on the company’s website. It is a perfect means of communication if you have some remarks, comments, updates or questions. In case you need some urgent clarifications or answer, you can call our customer support team and they will help you get a reply from the writer.

The order registration form freezes and does not allow me to place the order successfully. What could be the reason?

One of the widespread reasons is the exceeding size of the attached files. If you have a lot of files or if the files are large, be so kind to send them via email to the customer support team.

I want to place an online test with you. However, there is no such deadline option as my test lasts an hour. Can you help me with my exam?

Send us your requirements via email or live chat and we will see whether we can find a writer to work on your test. Please always clarify availability of writers for the time of the test.

Can I get a money refund in the form of bonuses? What are the opportunities for using these credits?

If you decide to get bonuses instead of money, you have to inform the customer support representatives and the financial department about your decision. The bonuses will be sent to your profile and you will further be able to use them to pay fully or partially for other orders.

When will I receive the paper? How will I be able to get it?

When you are filling in the order registration form, you have to indicate the deadline. The due date you have indicated is the time you will get your paper. To download the paper, you will have to log into the system, i.e. your account, and find it in the "Completed orders." When the paper is uploaded by your writer, you will get a notification via email.

What order type should I choose?

If you are confused by some names of the order types, you can contact the customer support agents and ask them what each order type denotes. It may help you specify the correct type of your paper. In some cases, if you are not given sufficient instructions by your professor, it is hard to infer on your own what order type you need. In this case, our customer support agents can look through your instructions and help you.

How can I be sure that I will get an excellent mark for your custom order?

When you place orders at our site, we never guarantee some specific marks. We cannot be sure how your professor will grade your paper. Besides, the evaluation process is subjective. What we guarantee you is excellent quality of writing as we follow all requirements and make sure that the paper is impeccable in terms of content, grammar, punctuation, and sentence structure.

Can I get my order prior to the deadline?

If you need the order earlier, you should place a compensation order and update the deadline. In other cases, orders are uploaded only according to the deadline set in your order registration form. You can provide the necessary updates with the help of our live chat support.

Who will work on my piece of writing?

We guarantee that any paper you order from us will be completed by an expert in your field. All writers on our team are great professionals who hold Master’s or PhD academic degrees.

Can I first ensure that you have writers who can handle my assignment and only then place my order?

Yes, sure. Send an email to our customer support team or contact us via live chat option. Provide your instructions and we will check for sure whether we have experts specializing in that specific field of research.

What should I know about the pricing policy?

Our company has fixed prices for the orders we provide. However, the price varies from one order to another and depends on such factors as the order type, complexity level, paper length, formatting style, deadline, and others. If you want to get the price calculated before placing the order, you can turn to our customer support service for help – they will calculate it for you.

How will I get my completed paper?

Notifications about the paper completions are sent to clients via email. The files in their turn can be downloaded from the personal profile.

I have already written a part of my assignment on my own. Can you complete the rest of it?

Yes, of course. Our writers provide not only orders from zero but they can also help you with paper chapters or with closing parts. Before you place the order, you may first contact the customer support team and discuss all details.

What time does your company operate?

Our company operates 24/7, so you are welcome to place the order at any time of the day or night.

Can you manage to deliver papers even if they have urgent deadlines?

We have seasoned writers who can easily work even under stressful conditions, so uploading an urgent paper on time is not a problem for them. You can clarify with the customer support agents whether there is a writer willing to take your urgent order. If yes, then we will gladly complete it for you.

I want one certain writer for my assignments. How can I do it?

If you liked the writer working on some of your previous orders, find his/ her writer’s ID and indicate it in the "Preferred Writer" field. You will have to provide an additional payment though for this option.

Can I apply for revision if I am not satisfied with some part of my paper?

Yes, if you need to make some adjustments or if some corrections are needed, you can definitely send a revision request. According to our company’s policy, clients have two days after the deadline expiration when they can send revision request for free. You should not change original instructions when sending your revision request. If you provide new requirements, you need to pay additionally.

Do you guarantee excellent grades for students cooperating with you?

No, we cannot guarantee some specific grades since the evaluation process differs from one professor to another. However, we guarantee originality and high quality of writing. Each order is checked via anti-plagiarism software.

Is there any way to scan my paper for plagiarism with your help?

When you purchase the VIP services option "The Plagiarism check", you will be able to get your papers checked for plagiarism by the reliable checker You will have a possibility of checking any text not only the ordered one for free during one year.


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